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HistoryEdited Dec 5, 2011 12:50 PM by Jeremy Roe…

How do I contact IT Support?

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/groups/howto/search/index.rss?tag=hotlist/groups/howto/search/?tag=hotWhat’s HotHotListHot!?tag=hot3/groups/howto/sidebar/HotListjroeJeremy Roe2011-12-05 19:50:31+00:002011-12-05 19:50:31updated8Added tag - hotjroeJeremy Roe2011-12-05 19:50:29+00:002011-12-05 19:50:29addTag7jroeJeremy Roe2011-12-05 02:01:47+00:002011-12-05 02:01:47updated6jroeJeremy Roe2011-12-05 02:00:11+00:002011-12-05 02:00:11updated5jroeJeremy Roe2011-12-05 01:59:50+00:002011-12-05 01:59:50updated4Added tag - service portaljroeJeremy Roe2011-12-05 01:56:00+00:002011-12-05 01:56:00addTag3jroeJeremy Roe2011-12-05 01:55:45+00:002011-12-05 01:55:45updated2First createdjroeJeremy Roe2011-12-05 01:54:58+00:002011-12-05 01:54:58created1wiki2011-12-05T19:50:31+00:00groups/howto/wiki/ca005FalseAccessing the Service Portal/groups/howto/wiki/ca005/Accessing_the_Service_Portal.htmlJeremy Roe8 updatesAccessing the Service Portal To Access the Service Portal begin by choosing one of the following methods: Access the Service Portal with the IT Support Tray Access t...Falsejroe2011-12-05T19:50:31+00:00jroeJeremy Roe2011-12-05 18:50:24+00:002011-12-05 18:50:24updated18Added tag - emergencyjroeJeremy Roe2011-12-05 03:39:09+00:002011-12-05 03:39:09addTag17jroeJeremy Roe2011-12-05 03:38:16+00:002011-12-05 03:38:16updated16jroeJeremy Roe2011-12-05 03:37:48+00:002011-12-05 03:37:48updated15jroeJeremy Roe2011-12-05 03:13:46+00:002011-12-05 03:13:46updated14jroeJeremy Roe2011-12-05 02:02:09+00:002011-12-05 02:02:09updated13jroeJeremy Roe2011-12-05 01:06:53+00:002011-12-05 01:06:53updated12jroeJeremy Roe2011-12-05 00:58:41+00:002011-12-05 00:58:41updated11jroeJeremy Roe2011-12-05 00:49:35+00:002011-12-05 00:49:35updated10jroeJeremy Roe2011-12-05 00:42:46+00:002011-12-05 00:42:46updated9jroeJeremy Roe2011-12-05 00:39:28+00:002011-12-05 00:39:28updated8Added tag - supportjroeJeremy Roe2011-12-05 00:29:02+00:002011-12-05 00:29:02addTag7Added tag - telephonejroeJeremy Roe2011-12-05 00:28:59+00:002011-12-05 00:28:59addTag6Added tag - phonejroeJeremy Roe2011-12-05 00:28:57+00:002011-12-05 00:28:57addTag5Added tag - contactjroeJeremy Roe2011-12-05 00:28:55+00:002011-12-05 00:28:55addTag4Added tag - hotjroeJeremy Roe2011-12-05 00:28:49+00:002011-12-05 00:28:49addTag3jroeJeremy Roe2011-11-23 05:12:30+00:002011-11-23 05:12:30updated2First createdjroeJeremy Roe2011-11-23 05:11:48+00:002011-11-23 05:11:48created1wiki2011-12-05T18:50:24+00:00groups/howto/wiki/59f11FalseHow do I contact IT Support?/groups/howto/wiki/59f11/How_do_I_contact_IT_Support.htmlJeremy Roe18 updatesHow do I contact IT Support? When you have a problem we want to make it easy to reach your IT Support team. Google Just a Quick Question? ...Falsejroe2011-12-05T18:50:24+00:00jroeJeremy Roe2011-12-05 01:51:41+00:002011-12-05 01:51:41updated10jroeJeremy Roe2011-12-05 01:07:45+00:002011-12-05 01:07:45updated9jroeJeremy Roe2011-12-05 00:56:04+00:002011-12-05 00:56:04updated8Added tag - windowsjroeJeremy Roe2011-11-18 03:34:11+00:002011-11-18 03:34:11addTag7jroeJeremy Roe2011-11-18 03:29:20+00:002011-11-18 03:29:20updated6jroeJeremy Roe2011-11-18 03:28:30+00:002011-11-18 03:28:30updated5jroeJeremy Roe2011-05-24 02:00:59+00:002011-05-24 02:00:59updated4Added tag - trayjroeJeremy Roe2011-05-24 02:00:56+00:002011-05-24 02:00:56addTag3Added tag - hotjroeJeremy Roe2011-05-24 01:45:06+00:002011-05-24 01:45:06addTag2First createdjroeJeremy Roe2011-05-24 01:44:57+00:002011-05-24 01:44:57created1wiki2011-12-05T01:51:41+00:00groups/howto/wiki/91a21FalseUsing the IT Support Icon on Windows/groups/howto/wiki/91a21/Using_the_IT_Support_Icon_on_Windows.htmlJeremy Roe10 updatesUsing the IT Support Icon on Windows Submitting a Service Request with the IT Support Tray Access the Service Portal with the IT Support Tray Falsejroe2011-12-05T01:51:41+00:00hot/groups/howto/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/howto/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/howto/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search

When you have a problem we want to make it easy to reach your IT Support team.

Google

Just a Quick Question? All of our Staff are available via Google Talk Instant Messenger using their Email Address

As a result we've provided several methods for informing us that you have a Service Request.
(Remember if it’s a concern to you to please make us aware).

The Primary Method for making us aware of your Service Request is to submit it to our Ticket system using one of the following Methods:

1. Submit a Service Request using our IT Support Tray Icon.

2. Submit a Service Request by logging into the Service Portal.

3. Send an Email to Support@AdoniNetworks.com to automatically create a Service Request.

4. Submit a Service Request by phoning our Dispatcher at (608) 785-3030 and selecting option 2.

Have an Emergency?

If you have an Emergency we understand waiting for a Service Request response isn't always realistic. We recommend you put the request in using the steps above and then follow these steps to escalate your issue for a more immediate response.

1. Call our Dispatcher at 608-785-3030 and Select Option 2 - Inform them that you have an existing Service Request that you need to escalate to an emergency response.

2. If you fail to get a response from our office the following emergency response contacts can be used:

John Kockler Co-Owner / Director of Operation (608) 385-3183
Jeremy Roe Co-Owner / Technical Manager (608) 406-2124
Michael DeLine Senior Network Engineer (608) 385-0248
Jack Jola Senior Network Engineer (608) 397-9538