Submit a Service Request using the Service Portal


    /groups/howto/search/index.rss?tag=hotlist/groups/howto/search/?tag=hotWhat’s HotHotListHot!?tag=hot3/groups/howto/sidebar/HotListjroeJeremy Roe2013-07-18 18:29:47+00:002013-07-18 18:29:47updated19jroeJeremy Roe2011-12-05 18:50:24+00:002011-12-05 18:50:24updated18Added tag - emergencyjroeJeremy Roe2011-12-05 03:39:09+00:002011-12-05 03:39:09addTag17jroeJeremy Roe2011-12-05 03:38:16+00:002011-12-05 03:38:16updated16jroeJeremy Roe2011-12-05 03:37:48+00:002011-12-05 03:37:48updated15jroeJeremy Roe2011-12-05 03:13:46+00:002011-12-05 03:13:46updated14jroeJeremy Roe2011-12-05 02:02:09+00:002011-12-05 02:02:09updated13jroeJeremy Roe2011-12-05 01:06:53+00:002011-12-05 01:06:53updated12jroeJeremy Roe2011-12-05 00:58:41+00:002011-12-05 00:58:41updated11jroeJeremy Roe2011-12-05 00:49:35+00:002011-12-05 00:49:35updated10jroeJeremy Roe2011-12-05 00:42:46+00:002011-12-05 00:42:46updated9jroeJeremy Roe2011-12-05 00:39:28+00:002011-12-05 00:39:28updated8Added tag - supportjroeJeremy Roe2011-12-05 00:29:02+00:002011-12-05 00:29:02addTag7Added tag - telephonejroeJeremy Roe2011-12-05 00:28:59+00:002011-12-05 00:28:59addTag6Added tag - phonejroeJeremy Roe2011-12-05 00:28:57+00:002011-12-05 00:28:57addTag5Added tag - contactjroeJeremy Roe2011-12-05 00:28:55+00:002011-12-05 00:28:55addTag4Added tag - hotjroeJeremy Roe2011-12-05 00:28:49+00:002011-12-05 00:28:49addTag3jroeJeremy Roe2011-11-23 05:12:30+00:002011-11-23 05:12:30updated2First createdjroeJeremy Roe2011-11-23 05:11:48+00:002011-11-23 05:11:48created1wiki2013-07-18T18:29:47+00:00groups/howto/wiki/59f11FalseHow do I contact IT Support?/groups/howto/wiki/59f11/How_do_I_contact_IT_Support.htmlJeremy Roe19 updatesHow do I contact IT Support? When you have a problem we want to make it easy to reach your IT Support team. Google Just a Quick Question? ...Falsejroe2013-07-18T18:29:47+00:00jroeJeremy Roe2011-12-05 19:50:31+00:002011-12-05 19:50:31updated8Added tag - hotjroeJeremy Roe2011-12-05 19:50:29+00:002011-12-05 19:50:29addTag7jroeJeremy Roe2011-12-05 02:01:47+00:002011-12-05 02:01:47updated6jroeJeremy Roe2011-12-05 02:00:11+00:002011-12-05 02:00:11updated5jroeJeremy Roe2011-12-05 01:59:50+00:002011-12-05 01:59:50updated4Added tag - service portaljroeJeremy Roe2011-12-05 01:56:00+00:002011-12-05 01:56:00addTag3jroeJeremy Roe2011-12-05 01:55:45+00:002011-12-05 01:55:45updated2First createdjroeJeremy Roe2011-12-05 01:54:58+00:002011-12-05 01:54:58created1wiki2011-12-05T19:50:31+00:00groups/howto/wiki/ca005FalseAccessing the Service Portal/groups/howto/wiki/ca005/Accessing_the_Service_Portal.htmlJeremy Roe8 updatesAccessing the Service Portal To Access the Service Portal begin by choosing one of the following methods: Access the Service Portal with the IT Support Tray Access t...Falsejroe2011-12-05T19:50:31+00:00jroeJeremy Roe2011-12-05 01:51:41+00:002011-12-05 01:51:41updated10jroeJeremy Roe2011-12-05 01:07:45+00:002011-12-05 01:07:45updated9jroeJeremy Roe2011-12-05 00:56:04+00:002011-12-05 00:56:04updated8Added tag - windowsjroeJeremy Roe2011-11-18 03:34:11+00:002011-11-18 03:34:11addTag7jroeJeremy Roe2011-11-18 03:29:20+00:002011-11-18 03:29:20updated6jroeJeremy Roe2011-11-18 03:28:30+00:002011-11-18 03:28:30updated5jroeJeremy Roe2011-05-24 02:00:59+00:002011-05-24 02:00:59updated4Added tag - trayjroeJeremy Roe2011-05-24 02:00:56+00:002011-05-24 02:00:56addTag3Added tag - hotjroeJeremy Roe2011-05-24 01:45:06+00:002011-05-24 01:45:06addTag2First createdjroeJeremy Roe2011-05-24 01:44:57+00:002011-05-24 01:44:57created1wiki2011-12-05T01:51:41+00:00groups/howto/wiki/91a21FalseUsing the IT Support Icon on Windows/groups/howto/wiki/91a21/Using_the_IT_Support_Icon_on_Windows.htmlJeremy Roe10 updatesUsing the IT Support Icon on Windows Submitting a Service Request with the IT Support Tray Access the Service Portal with the IT Support Tray Falsejroe2011-12-05T01:51:41+00:00hot/groups/howto/search/index.rss?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomelist/groups/howto/search/?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcomeRecent ChangesRecentChangesListUpdates?sort=modifiedDate&kind=all&sortDirection=reverse&excludePages=wiki/welcome0/groups/howto/sidebar/RecentChangesListmodifiedDateallRecent ChangesRecentChangesListUpdateswiki/welcomeNo recent changes.reverse5search

    In order to submit your Service Request using these instructions you must first be logged into the Service Portal

    Once in the Service portal you'll notice the following menu down the left side of your screen.

    To begin submitting your Service Request click "New Ticket"

    A New page loads requesting the information relevant to your Service Request - Use the table below if you need help with the options.

    Type of Support Issue This dropdown is used to select the type of issue your having in order to help the support staff address it more adequately. We may not have the specific issue type your having - simply select the closest one that seems to fit to you.
    Contact This dropdown allows you to select the contact this ticket is for. Depending on the type of user you are you may have several people in this list or just yourself.
    Phone Please make sure your phone number is listed correctly to ensure our technical staff can reach you if needed.
    Email Please make sure the correct email address is listed to ensure our technical staff can reach you if needed and that notifications are delivered successfully.
    Address Verify your address is correctly listed in case any onsite visits are needed.
    Requested Date Entering a Requested date is optional and will help us to more effectively plan our service delivery. This is the date you desire the service be completed by. It is not guaranteed but is used as a guide post for our staff.
    Emergency If your request is an emergency you can check this box. Emergencies are situations such as a site down or server down scenario or a problem preventing critical business operations. Please follow up any emergency entries with a phone call to our dispatcher at (608) 785-3030 option 2
    PO Number PO Number is used only in the event of an order request for products - Most users will not use this field
    Summary The summary is used to quickly help us identify the requests when viewing them. Think of it as an email subject. Try to be descriptive but brief.
    Description of Problem The description is used to provide in depth information. Please be as descriptive as possible. Include Errors, Steps to recreate the problem, and details about the scope of the problem.
    Attach a Document This section is optional - you can use it to attach documents, manuals, screenshots, and other files that will aid us in the resolution of your request.

    Once you have all the details entered in your Service Request click "Save" in the upper left of your screen.

    See Managed your Service Request for further information on how to work with requests.